Shipping & Delivery
Shipping & Delivery Information
At VELORA PETS, we're committed to getting your premium pet accessories and automotive products to you quickly and safely, no matter where you are in the world.
Shipping Zones & Delivery Times
European Union: 5-10 business days
United Kingdom: 7-12 business days
United States & Canada: 10-15 business days
Australia & New Zealand: 12-18 business days
Rest of World: 15-25 business days
Please note: Delivery times are estimates and may vary during peak seasons or due to customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. We offer:
- Standard Shipping: Economical option for most orders
- Express Shipping: Faster delivery for urgent orders (where available)
- Free Shipping: Available on orders over a certain threshold (check our current promotions)
Order Processing
Orders are typically processed within 1-2 business days. You'll receive a confirmation email with tracking information once your order ships. During high-volume periods (holidays, sales events), processing may take up to 3 business days.
Tracking Your Order
Once your order ships, you'll receive a tracking number via email. You can track your package using the carrier's website or visit our Track Your Order page for assistance.
International Orders & Customs
For orders shipped outside the European Union, customs duties, taxes, and fees may apply and are the responsibility of the recipient. These charges are determined by your local customs authority and are not included in our product or shipping prices.
Product-Specific Shipping Notes
Large Items: Elevated dog beds, wooden pet furniture, and 5-seater car seat cover sets may require additional handling time and shipping costs due to their size.
Fragile Items: Grooming tools and electronic pet products are packaged with extra protective materials to ensure safe delivery.
Shipping Restrictions
We currently ship to most countries worldwide. However, some remote locations or restricted zones may not be serviceable. If you're unsure whether we can ship to your address, please contact us before placing your order.
Questions About Shipping?
If you have questions about shipping costs, delivery times, or tracking your order, please visit our FAQ page or contact our customer service team. We're here to help!